SHIPPING & RETURNS
OUR SHIPPING POLICY
We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 4pm ET, on weekends or holidays will begin processing the next business day. Shipping times may also vary due to the availability of our merchandise.
Orders will be shipped via UPS within 5 - 7 business days after it has been processed. Please allow 1 - 2 business days after placing your order for processing.
At this time, we are unable to ship to P.O. Boxes, APO addresses, or US territories.
TRACKING YOUR ORDER
You can quickly and easily track the progress of your shipped order via UPS:
Find the UPS tracking number contained in the shipping confirmation email that we sent you.
Clicking on this tracking number should take you to your item's tracking page on the UPS website. If clicking on the number doesn't work automatically, then simply visit www.ups.com and enter your number to track your order shipment.
MULTIPLE ITEM ORDERS
If your order includes several items they may be sent to you in individual packages. If this is the case you will receive an email notification as soon as each individual item is shipped to you.
Each email will include the tracking number for that specific package and you will be able to track the progress of each item using the method outlined in Tracking Your Order, above.
RETURNS & EXCHANGES
We hope that you love what you ordered from INTERPLAY COUTURE. But, in the event that you don't, we've made it as simple as possible to return items to us and we will do our best to issue you with a refund as quickly as possible. Please send all Return and Exchange requests to our email at firstname.lastname@example.org or call us at 646-284-5049. Unfortunately, we cannot refund any original shipping charges.
Returns or exchanges of full-price merchandise are accepted within 14 days of receipt of purchase. Refunds will be issued in the original form of payment if the merchandise is in its pristine original condition (i.e. unworn and unaltered with tag attached). All purchases of sale merchandise and evening wear are final sale*. Gift cards cannot be returned. Returns and exchanges can be requested via email or call, we will provide a shipping label to the email address attached to your account.
*PLEASE NOTE: All Sale purchases are FINAL. Returns and/or exchange requests on sale merchandise will not be accepted. Can be subject to change if an exchange of size is requested; will be handled on a case by case basis.
We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
HOW TO RETURN OR EXCHANGE MERCHANDISE IN STORE
Full-price merchandise can be returned at any of our stores in the United States for refund or exchange.
Return the item to a sales associate along with your invoice. The sales associate will then initiate the return process for you and the documentation will be sent to you via email.
Your credit will be processed within 3-4 business days and your credit should be reflected on your next credit card statement.
If you have any additional questions about the in-store return policy please feel free to contact us.